Booking Terms & Conditions

General

These Booking Terms and Conditions herefore form the basis of the contract between Eden Paradise (www.paradise.gardenofedenresort.net or Us) and the lead member of the rental party (You).  You, on behalf of all the members of the rental party, accept these terms and conditions by signing the booking form and paying the reservation deposit.  A legal contract between You and Us will become binding on acceptance of the Booking by Us.  You will then become our contact point on behalf of the rental party and will be responsible for all payments in relation to the Booking.  If any of the Terms and Conditions herefore is breached by You (any member of the rental party), We (Eden Paradise) reserve the right to terminate the Booking immediately and without refund or compensation. 

The Apartment that will be referred to in this contract is apartment number C308 or C309, depending on which one You are booking and which must be stated in the booking form, is situated in the Cecilia building of the Garden of Eden Holiday Resort (the Resort) in Bulgaria.

This Contract shall be governed by and interpreted in accordance with English law.  In the event of any dispute arising out of or in connection with the rental agreement which can not be settle amiably between the parties, it shall then be determined within an English Court in the English jurisdiction.

Payments

A non-refundable deposit of £100/€130 per week is required for the Booking.  Bookings which are not in whole weeks are rounded up when working out this non-refundable deposit.  If the Booking is done at less than eight weeks before rental commences, the full rental cost must be paid at the time of the Booking.

The balance of the rental payment is due at least eight weeks before rental commences.  You will be responsible for the payment of the balance amount with or without reminder from us.  If payment is not received by the due date, We reserve the right to cancel the Booking immediately and without any refund or compensation.

A security deposit of £150/€200 is also required and is payable by You with the balance payment.  This money will be refunded completely after the end of your rental period, providing that no damage has been sustained to the apartment, its contents or facilities.   If additional cleaning is required or items (whether missing, damaged and/or broken) needs replacing, these costs will be set against the security deposit.  If the costs are in excess of the security deposit, You will be responsible to pay Us the excess amount promptly and without any dispute.

Rental Party

It is a requirement of the Resort that all guests must be identified on the booking form (including infants).  A maximum of 6 people can stay in the Apartment during the booking period.

The Apartment cannot be sub-let to any other party.  Notice of change to any names in the rental party must be supplied to Us as soon as possible and before entry into the apartment.  We reserve the right to refuse the changes if they are deemed illegal or unacceptable, and without any refund or compensation.

Responsibilities

All guests have, but not limited to, the following responsibilities in relation to this Booking:

• Ensure each guest has comprehensive travel insurance to include but not limited to medical, lost and damage of belongings, and cancellations.
• Ensure each guest has a valid passport and entry visa to Bulgaria
• Smoking is not allowed anywhere in the Apartment or on the terrace/balcony
• No open flamed fire such as lighted candles is allowed any where in or near the Apartment. 
• Pets are not allowed in the Apartment at anytime
• All external doors must be securely locked at all times
• All doors and windows must be fully locked when the Apartment is unoccupied
• All doors and windows are kept shut when the air conditioning is switched on.  Make sure the air conditioning and all equipments including house lighting are switched off when unoccupied
• Children should not be allowed to play on the balcony or near an opened/unlocked door or window
• Cover up food and rubbish to avoid pest and infestation problems
• Ensure that the Apartment is kept clean and dry at all times
• Put any rubbish in the designated bins allocated for the Apartment building
• Pay for call phone calls made during your stay via the Resort reception
• Pay for any Internet connect used during your stay via the Resort reception
• To keep the peace and tranquillity in the Resort community, please do not engage in loud and/or disturbing activities.  We do not tolerate unsocial behaviours resulting in complaints.  If this happens guests, which might include the entire rental party, will be asked to leave the Apartment immediately without any refund or compensation
• A maximum of one car is allowed to be parked inside the Resort’s car parking area
• Ensure, especially at the end of the rental period, all utensils, carpets, furnishings, walls, fittings must be left clean and tidy.
• Notify the management company immediately of any sudden equipment failure so that reasonable action is taken to rectify the situation.
• Respect and follow all rules and regulations set out by the Resort management.

Eden Paradise responsibilities are as follow:

• Ensure that the Apartment is fully licensed rentals in Bulgaria
• Ensure the Apartment is registered with the state authorities and is in full compliance with all relevant legislation
• The Apartment is cleaned and tidied before the arrival of our guests

Cancellation

Notice of cancellation by You can only be given in writing with your signature.   If You cancel earlier than 8 weeks before the planned rental date, only the deposit will be lost.  However, if you cancel later than 8 weeks before the planned rental date, all paid rental costs will not be refunded, whether or not we are able to find replacement bookings.

If due to circumstances beyond our control cancellation by Us of the Apartment booking becomes necessary for any reason including but not limited to destruction or damage to the property, we will refund all payments made in full and will make every attempt to assist you to book an alternative apartment of similar luxury and facilities.  We do not accept liability for any other payment by way of compensation, damage or otherwise including but not limited to refund of airfare, tickets, insurance or car hire in relation to such cancellation.

Check-in and Check-out Times

To allow our cleaners sufficient time to clean and prepare the Apartment for our next guests, we ask that You check-in or arrive at the Apartment no earlier than 4pm on the arrival date.  On check-out or departure date, You must leave the Apartment no later than 11am.  Failure to comply with these times might result in extra rental charges at £20/€30 per hour plus any compensation resulted from claims make by the delayed party.  Earlier arrival or later departure can be arranged for your convenience without extra charge if the Apartment is not occupied on these dates.

Owner Access

We reserve the right to enter the property at any times to check for damage, for necessary maintenance or in response to complaints from neighbouring renters or residents.  We might check the Apartment at any time if necessary.  Our management company or cleaners will do everything reasonably possible to ensure that this is done at a reasonable time and does not interrupt your enjoyment of the Apartment.

Problems at the Apartment

If you need assistance or have any problems in relation to the Apartment, its contents or facilities during the rental period, in the first instance, please contact the Resort management via their reception desk.  If necessary you can also contact our local management company.  Full contact details will be available at the Apartment.  We will not be responsible or deal with any complains no matter how serious if it is not in writing and notify to us with 14 days after the incident date.

Liability

We do not accept any responsibility whatsoever for any loss, damage or injury sustained by any guest from the use of the Apartment or any of its contents or facilities, or those in the Resort.  It is your responsibility to ensure that all guests fully comply with all safety instructions and exercise due care and diligence during the rental period.

We will not be responsible or liable for any equipments or facilities provided by the Resort.

We will not be liable for any loss or damage or alterations to the terms of this booking caused by events beyond our control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation or schedules by carriers, adverse weather conditions, fire, flood, industrial dispute etc

We will not be liable for any misprint or missing of information on our website, in the welcome pack, notices and instructions at the Apartment, or in any of our marketing materials.

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